Case study on Rostfrei steels Private limited

Introduction

Our company Rostfrei Steels Private Limited has been in the supplier and services business for more than 3 years and has vast experience and knowledge of tank materials, construction, and performance that enables us to provide skilled repair, modification, and maintenance services that help keep tanks in top condition, with minimal disruption to the customers. They are the preferred solution for many of the welded steel storage tanks that require shell repair, modification, and replacement. They understand the fact that something as simple as an improperly installed door sheet can cause huge and severe damage to a tank’s shell that’s why they always quickly evaluate the issue and provide a safe, quality solution that is of high-quality, cost-effective, and the delivery time would be as expected, as they call it “The Dash Delivery”.

Challenge

The main challenge behind this case study is that it used to order tank materials or equipment used for shell patches or replacements, bottom replacements, roof plate repair, and replacement, pit welding of corroded areas, floating roof seal replacements and other pieces of equipment from a company named TankerTank, which has its manufacturing plant located in Seatle, Washinton D.C, USA. But since they were facing issues regarding the recent lockdown of COVID-19. They thought of moving to a new manufacturing provider because they had to run their business even though the world is facing a crisis and because normal human lives still do exist and they need to be taken care of it if some problem arises regarding tanks. They had always been exporting their equipment and materials from this Seatle based manufacturing plant and never had any complaints and objections. But the new supplier named Fisher tanks to whom they had contracted after the post-lockdown of COVID-19 had been facing a lot of problems with the company and due to that fact, both of the parties were having disputes running their service business.

Some of the following circumstances that were faced by Rostfrei steels private limited with regarding the new company was as follows:

Late Delivery
Low-quality product used during manufacturing
Leakage Problem
After receiving the amount they didn't receive the calls
Nut & Bolt Galvanization issue
Wrong item delivered

GLS tanks were always sending the right amount of invoices and GST bills to Rostfrei steels private limited, but sometimes they faced the problem whereby the items delivered were not identical to the ordered items. They were built of poor-quality and the customer service response and amount of time they took to reply was very dispiriting. It was a no-no for any business like Rostfrei steels Private limited to continue their business or tie in with the company’s whose carelessness might have made a huge loss of fortune for them plus their customers.

Solution

Rostfrei Steels Private limited is always up-to-date with their requirements and proposal of the equipment and needed materials because Rostfrei steels private limited were the industry players of the market and they always had been a go-to choice for the normal consumer or customers that constantly sought tanks maintenance and repairs services.

The viable solution for both of these businesses could be the fact that due to the COVID-19 lockdown crisis, the manufacturing plants were lacking human resources and they had not been working with quality otherwise, GLS tanks were also the players in the manufacturing industry. that was before pre-COVID-19 lockdown. The amount of money or revenue generated alone by the selling of manufacturing equipment of tanks by the company GLS Tanks was 10 times the double of Rostfrei steels private limited who were the players of the tanks service and maintenance industry.

The best solution to come up with is to wait for the COVID-19 epidemic to get over with and work accordingly with quality and not to make any more silly and unwelcoming mistakes by the renowned company “GLS Tanks”.

Benefit

As it is already said that, both the company were the industry players in the consumer market. But due to the world epidemic virus prevailing on the planet currently. Both the parties have been facing knowingly or unknowingly a lot of problems on their road to the customer success story. Once the epidemic is over, it will prove to be the right choice for both companies who have excelled in their field of interest. The only thing we can do now is to have patience because patience is not only the ability to wait but the ability to keep a good attitude while waiting.

Result

The positive business outcome arising from the solution and benefits of the case studies suggests that it is not the fault of any of the two companies but rather than that its the fault of our human circumstances, whereby we have been facing this lockdown crisis of the novel coronavirus. Once the epidemic is done everything will be hopefully fine and every business will have the ability to regenerate its workforce and revenue of the country’s economy. Stay safe, stay well.

Rostfrei Steels Private Limited